Terms & Conditions

TERMS & CONDITIONS

Payment Methods

Payment is accepted by PayPal and by Credit & Debit Card via PayPal and Nochex Only. Membership of PayPal & Nochex is not required to make Credit/Debit Card payments through either website.

To make a Credit or Debit Card payment through PayPal WITHOUT having a PayPal account or signing in, please follow the instructions below. If you prefer to pay by Credit or Debit Card via Nochex (UK Customers Only), please follow Steps 1-5 below for Option 1 then abandon making the payment by clicking on the HOME link at the top of the webpage. You will receive an Order Confirmation email with an option to pay by Credit Card via Nochex Secure Payment Services. If you would like instructions on how to

OPTION 1) CREDIT/DEBIT CARD PAYMENTS THROUGH PAYPAL BUT WITHOUT CREATING AN ACCOUNT:

Step 1: Add Your Item(s) to Cart
Step 2: Click "Checkout" - Do Not choose Check out with PayPal
Step 3: Add Your Billing Address - Click "Continue" if your Shipping Address is the same as your Billing Address
Step 4: In Checkout - Make sure Billing & Shipping Addresses are correct then choose your Shipping Option
Step 5: Payment Method: Choose PayPal then click the PayPal Checkout button
Step 6: In the following View Order page, click on the PayPal: Click Here to Pay Logo. This will take you to the PayPal website.
Step 7: To the right is the usual PayPal sign-in option. Look to the left and you will see: "Don't Have a PayPal account? Use your credit card or bank account. Continue". Click on "Continue".
Step 8: Follow the instructions to pay by Credit/Debit Card

Note: From Step 7 you can choose to Cancel which will take you back to the View My Order Screen without having made Payment. You will have received an Order Confirmation email giving you an alternative method of making Credit or Debit Card Payments via Nochex Secure Payment Services.

OPTION 2) CREDIT/DEBIT CARD PAYMENTS VIA NOCHEX (UK ONLY) AFTER ABANDONING PAYPAL OPTION

Step 1: Go to your email inbox and open your Order Confirmation Email:
Step 2: Click on the Nochex Payment icon.
Step 3: On the Nochex Payment Form you will be presented with 3 fields to fill. The first one will be pre-filled. In the Amount section, fill in the total amount you wish to pay which will be on your Confirmation Email.
Step 4: In the Message section please state the Order Number, the SKU number if provided and any extra instructions you may wish to give. Then hit Send.
Step 5: Choose your payment card then fill in your Credit Card details and other relevant fields then hit the Make Payment button.

OPTION 3) USING NOCHEX VIA THE PRODUCT PAGE (UK ONLY):

Some products will have the option to go directly to Nochex without having to add the item to Cart and Checkout first by Clicking on the Nochex logo from within the product page. This should be used for simple purchases of one product type only and will be featured on items with Free Postage only for speed, simplicity and ease of use. When you click on the Nochex Icon, proceed as from Step 3 above but in the Message section please add the Item Title followed by any SKU number as this process will not provide you with an Order number.

We DO NOT accept payment by Cash, Postal/Money Order, Cheque or any other form of payment not listed above.

COMING SOON: Google Checkout

SHIPPING:

We ship from different locations depending on the Product purchased as noted below (with occasional exceptions):

Non Branded Mobile Phone & PDA Accessories: Nottinghamshire
Branded Mobile Phone &  PDA Accessories: Derbyshire
All Other: Salford

Where items are purchased from the same location, P&P costs will be combined and items dispatched together in the majorty of occasions. If for any reason products have to be shipped seperately then you will be notified accordingly.

Items purchased from seperate locatins will be shipped seperately and shipping costs can not be combined.



We aim to dispatch all items on the same day if Payment is received by 1pm, Monday to Friday.

SHIPPING OPTIONS:

LATE, LOST or DAMAGED ITEMS:

Lost Items: (UK): In the event of orders being Lost in the mail, refunds will only be made if Recorded Delivery or Special Delivery options are chosen. We can not be responsible for items lost in the mail if Standard 1st or 2nd Class postage is used due to this service not having a tracking method.

Items are considered lost only after 15 working days have elapsed since the date of dispatch in line with Royal Mails own rules.

If your item hasn't arrived after 7 days from being notified of its dispatch, please notify me and contact your local Royal Mail Sorting Office to check if the item is waiting there for you. Royal Mail return items to the local Sorting Office if they have been unable to deliver the package for any reason and/or have been unable to gain access to the building.

A full refund or replacement item will be sent after 15 days of the loss being reported to Royal Mail. Their Special Investigations team may contact you for confirmation that you didn't receive the item so we would be grateful if you would complete and return any documentation that they send you.

Lost Items: (International): Refunds will only be made if International Signed For postage option is chosen. We can not be responsible for items lost in the mail if Standard Air Mail postage is used due to this service not having a tracking method.

Items are considered lost only after 25 working days have elapsed since the date of dispatch in line with Royal Mails own rules. Please check you with your Local Shipping Service Office to check if they have your item because they were unable to deliver it.

Damaged/Faulty Items: Please notify us immediately if any item arrives damaged or is faulty. you will be asked to return the item for inspection and if we agree that the item has been damaged during shipping or is faulty then we will refund you in full or replace the item if available.